Customer satisfaction is important to us. If there is a problem with your order, we will work with you to resolve it fairly and promptly.
This Returns & Refunds Policy covers standard returns, products ordered incorrectly or no longer required, items supplied incorrectly, products damaged during transportation, and the associated return and refund procedures.
Manufacturing defects are handled separately under our Warranty Policy.
We accept returns of eligible products within 30 days of delivery.
To qualify for a standard return, the product must be:
Eligible products may be returned whether or not there is a fault, subject to the conditions of this policy.
We cannot accept standard returns for:
These restrictions apply to standard returns and do not exclude any mandatory rights or remedies that a customer may have under applicable consumer protection law.
Claims relating to manufacturing defects are subject to our Warranty Policy.
Customers should confirm that a part is suitable for their vehicle before installation.
Vehicle model, engine, production year or visual similarity alone may not be sufficient to determine compatibility. Vehicle manufacturers may use different components on otherwise similar vehicles.
Before ordering, we strongly recommend verifying compatibility using:
If you are unsure whether a part is suitable for your vehicle, please contact us before placing your order. Global Parts FZC can assist with part identification using the information provided by the customer.
If you order the wrong part, you may return it within 30 days of delivery, provided that it remains new, unused, uninstalled and in its original manufacturer's packaging.
In this case, the customer is responsible for return shipping costs and arranging the return shipment.
Damage occurring during transportation is not considered a manufacturing defect and is therefore not handled as a warranty claim.
If an item arrives damaged, please contact us as soon as possible and preferably within 7 days of delivery.
Please do not install or use an item that has arrived visibly damaged.
Retain the product, its original packaging and shipping materials and provide:
Where the item has been damaged during transportation, Global Parts FZC will provide appropriate return instructions and will cover or reimburse reasonable return shipping costs where a return is required.
If you receive a product different from the one you ordered, please contact us as soon as possible and preferably within 7 days of delivery.
Please retain the product and its original packaging and do not install or use the incorrect item.
Where Global Parts FZC has supplied an incorrect product, we will provide appropriate return instructions and will cover or reimburse reasonable return shipping costs where a return is required.
Depending on the circumstances and product availability, we will arrange an appropriate remedy, which may include replacement with the correct product or a refund.
Manufacturing defects are handled under our Warranty Policy, rather than as standard returns.
Unless otherwise stated on the product page or excluded under the Warranty Policy, eligible products are covered by the Global Parts FZC 90-day commercial warranty against manufacturing defects.
If you believe that a product has a manufacturing defect, please contact us as soon as possible after discovering the issue.
Please do not dispose of, dismantle or destroy a suspected defective product. We may need to inspect the product or request its return as part of the warranty assessment.
Electrical and electronic components are subject to specific warranty conditions described in our Warranty Policy.
Returns are accepted by mail only.
Before sending a product back, please contact Global Parts FZC for return instructions and the appropriate return address.
Please do not return a product without first contacting us.
Unless we confirm otherwise, customers are responsible for arranging their own return shipment and return shipping label.
We strongly recommend using a tracked and insured shipping service. Customers should retain proof of shipment until the return and refund process has been completed.
For standard returns, including cases where the customer ordered the wrong part or no longer requires the product, return shipping costs are the customer's responsibility.
Global Parts FZC will cover or reimburse reasonable return shipping costs where:
Where Global Parts FZC is responsible for return shipping, please contact us before arranging the shipment. We will provide return instructions and, where applicable, arrange the shipment or confirm the reasonable shipping costs that may be reimbursed.
Global Parts FZC does not normally provide prepaid return labels for standard returns.
Customers are responsible for obtaining and paying for their return shipping label when the return is not due to an error by Global Parts FZC.
Where Global Parts FZC is responsible for the return, we will provide return shipping instructions and, where applicable, arrange or reimburse reasonable return shipping costs.
We do not charge a restocking fee for eligible returns.
Products must nevertheless meet the applicable return conditions described in this policy.
Once a returned product has been received, we will inspect it to confirm that it meets the applicable return conditions.
If the return is approved, the refund will be processed to the original payment method whenever possible.
Approved refunds will be processed within 5 business days after we receive and inspect the returned product.
After we process the refund, your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
Original outbound shipping charges are generally non-refundable for standard returns, including where the customer no longer requires the product or ordered the wrong part.
Original shipping charges may be refunded where:
Where only part of an order is returned, any refund of original shipping charges will be determined according to the circumstances of the return.
We accept exchanges of eligible products within the same 30-day return period.
For a standard exchange, the product being returned must be new, unused, uninstalled and in its original manufacturer's packaging.
For exchanges requested because the customer ordered the wrong product or wishes to change the product, the customer is responsible for applicable return shipping costs.
If an exchange is necessary because Global Parts FZC supplied an incorrect product or the product was damaged during transportation, we will cover reasonable shipping costs associated with correcting the order.
Manufacturing defect claims are handled under our Warranty Policy.
All exchanges are subject to product availability.
Global Parts FZC reserves the right to refuse a standard return or reduce or refuse a refund where the returned product does not comply with this policy, including where:
This provision applies to standard returns and does not affect claims accepted under our Warranty Policy or any mandatory rights that customers may have under applicable consumer protection law.
An order may be cancelled before it has been handed over to the shipping carrier.
To request a cancellation, please contact us as soon as possible and provide your order number.
Once an order has been handed over to the shipping carrier, it can no longer be cancelled. The applicable conditions of this Returns & Refunds Policy will then apply.
To request a return or exchange, please contact Global Parts FZC before sending the product back.
Please provide:
We will provide the appropriate return instructions and return address.
Global Parts FZC
Office C1 1F SF1228, Ajman Free Zone
Ajman 30558, United Arab Emirates
Email: sales@globalparts.ae
Phone: +971 6 577 0480
For suspected manufacturing defects, please refer to our Warranty Policy.
Nothing in this Returns & Refunds Policy excludes, restricts or overrides any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection law.
Where mandatory consumer rights apply, those rights take precedence over any conflicting provision of this policy.
