Global Parts FZC supplies genuine OEM automotive parts sourced through established suppliers and distribution channels.
In addition to our 30-day Returns & Refunds Policy, Global Parts FZC voluntarily provides its own limited 90-day commercial warranty against manufacturing defects on eligible products, subject to the terms and exclusions below.
This warranty is provided directly by Global Parts FZC. It is not a manufacturer's or supplier's warranty and does not imply that Global Parts FZC is an authorised dealer, distributor or representative of any vehicle manufacturer.
Unless otherwise stated on the product page or excluded under this policy, eligible products are covered against manufacturing defects for 90 days from the date of delivery.
A manufacturing defect is an inherent fault in the product that was present at the time of supply and prevents the part from functioning as intended under normal use.
This warranty covers manufacturing defects only.
It does not cover damage occurring during transportation, incorrect installation, vehicle-related faults, misuse, normal wear and tear or other causes arising after supply.
If you believe that an eligible product has a manufacturing defect, please contact Global Parts FZC as soon as possible after discovering the issue.
We may request photographs, videos, diagnostic reports, installation information or other evidence reasonably necessary to assess the claim.
The product may also need to be returned for inspection before a warranty claim can be approved.
Electrical and electronic automotive components can be affected or damaged by conditions elsewhere in the vehicle and by the way they are diagnosed, installed, connected, programmed or coded.
For example, a new component may be damaged by:
For this reason, electrical and electronic components are not covered by the Global Parts FZC 90-day commercial warranty once they have been installed, connected, tested, programmed, coded or otherwise put into service, except where required by applicable law.
Before installation or connection, an electrical or electronic component remains eligible for the applicable rights and remedies under our Returns & Refunds Policy.
This exclusion does not affect any mandatory rights or remedies that a customer may have under applicable consumer protection law.
We strongly recommend that electrical and electronic components are diagnosed and installed by a suitably qualified technician and that the relevant vehicle systems are checked for faults before installation.
For the purposes of this warranty, an electrical or electronic component is a vehicle part whose operation depends wholly or substantially on electrical power, electronic circuitry, electrical or electronic signals, software, programming, coding or communication with other vehicle systems.
Examples include, but are not limited to:
This list is illustrative and is not exhaustive.
If you are unsure whether a particular product is considered an electrical or electronic component for the purposes of this warranty, please contact Global Parts FZC before installing, connecting or testing the product.
The 90-day commercial warranty does not cover damage, malfunction or failure resulting from:
Damage caused during installation is not considered a manufacturing defect.
Electrical and electronic components are additionally subject to the specific conditions described above.
Damage occurring during transportation is not considered a manufacturing defect and is not handled as a warranty claim.
If an item arrives damaged, please do not install or use it. Retain the product, its original packaging and shipping materials and contact Global Parts FZC as soon as possible.
Transit damage is handled under our Returns & Refunds Policy, which explains the applicable reporting, return, shipping and refund procedures.
Receiving a product different from the one ordered is not a warranty claim.
Similarly, returning an unwanted product, a product ordered by mistake or a product that is unsuitable for the customer's vehicle does not constitute a warranty claim.
These situations are handled under our 30-Day Returns & Refunds Policy.
Customers should confirm that a part is suitable for their vehicle before installation.
Vehicle model, engine, production year or visual similarity alone may not be sufficient to determine compatibility. Vehicle manufacturers may use different components on otherwise similar vehicles.
We strongly recommend verifying compatibility using the OEM part number and, where appropriate, the vehicle VIN (Vehicle Identification Number).
If you are unsure whether a part is suitable for your vehicle, please contact us before ordering.
Global Parts FZC can assist with part identification using the information provided by the customer.
To submit a warranty claim, please contact Global Parts FZC within the applicable warranty period and provide:
For certain products or faults, we may request a diagnostic report or written confirmation from a qualified repair workshop.
We may also request information regarding the installation and the condition of related vehicle systems where this is relevant to determining the cause of the failure.
The product may need to be returned for inspection before a warranty claim can be approved.
Please do not dispose of, dismantle or destroy a suspected defective product until the warranty claim has been resolved.
If the product cannot be returned when reasonably requested, we may be unable to inspect it and therefore may be unable to verify or approve the warranty claim.
If Global Parts FZC confirms that an eligible product has a manufacturing defect covered by this policy, we will provide an appropriate remedy, which may include:
For an approved warranty claim, Global Parts FZC will provide appropriate return instructions and will cover or reimburse reasonable return shipping costs where return of the defective product is required.
Refunds, original shipping charges and other return-related arrangements are handled in accordance with our Returns & Refunds Policy.
Any remedy remains subject to mandatory rights and remedies available to the customer under applicable law.
Unless required by applicable law or expressly agreed by Global Parts FZC in writing, this commercial warranty covers the supplied product only.
Global Parts FZC does not reimburse:
Our 90-day Warranty Policy and 30-day Returns & Refunds Policy apply to different situations.
Warranty Policy — 90 days
Applies to eligible products with a manufacturing defect, subject to the terms and exclusions of this policy.
Returns & Refunds Policy — 30 days
Covers standard returns, products ordered incorrectly or no longer required, incorrect products supplied, transit damage, exchanges and the associated return and refund procedures.
If a manufacturing defect is discovered during the 30-day return period, please contact us and describe the problem. We will determine the appropriate process based on the circumstances of the claim.
The 90-day warranty described in this policy is a commercial warranty voluntarily provided by Global Parts FZC.
Global Parts FZC does not represent this warranty as a manufacturer's or supplier's warranty.
The sale of genuine OEM parts by Global Parts FZC does not, by itself, imply that Global Parts FZC is an authorised dealer, distributor or representative of the relevant vehicle manufacturer.
Nothing in this Warranty Policy excludes, restricts or overrides any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection law.
Where mandatory consumer rights apply, those rights take precedence over any conflicting provision of this policy.
To submit a warranty claim or ask a question about warranty coverage, please contact:
Global Parts FZC
Office C1 1F SF1228, Ajman Free Zone
Ajman 30558, United Arab Emirates
Email: sales@globalparts.ae
Phone: +971 6 577 0480
When contacting us about an existing order, please include your order number and OEM part number.
